The level 3 apprenticeship is completed through a programme of regular day-release attendance in college to complete the knowledge-based elements, combined with frequent workplace contact- an assessor works with the learner every 4 - 6 weeks, with the agreement of the employer- to support the completion of the practical, skills-based components.
As the work of an ICT technician involves undertaking a vast array of specialist roles, the course covers the support of business critical requirements and focuses on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and knowledge included.
An apprentice on this course interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face., so there is a strong focus on communications and problem solving.
Prioritising systems support tasks as they arise and for monitoring and maintaining system performanceare key elements, as are the skills needed to work alone or as part of a team, knowing when to escalate problems in line with an organisation's policies and Service Level Agreements.