How are we Performing?
Dudley College of Technology prides itself on the level of service it offers to students, parents, employers and the wider community.
Whatever your views on our performance, we want to hear what you have to say.
If you have a complaint, a compliment or a suggestion please complete a ‘How are we performing?’ form and return it for the attention of the Standards and Assurance Coordinator at Dudley College of Technology, The Broadway, Dudley, West Midlands, DY1 4AS.
Printed copies of the form are available from the reception of any of our locations.
View our Complaints, Compliments and Suggestions procedure document for more information.
If you require any help to complete this form, please contact Learner Services or the Students’ Union who will be happy to assist you.
How your complaint will be handled:
All complaints will be investigated as fairly and fully as possible. We will acknowledge your complaint within 5 working days of receipt of the complaint.
We will endeavour to respond fully to your satisfaction with 10 working days. If a full response is not possible within the time, you will be told how your complaint is being handled.
Every effort will be made to put right the situation leading to the complaint in accordance with our compliments, complaints and suggestions procedure.
If you are not satisfied with the outcome of your complaint, you can choose to appeal to the college. The appeal must be submitted within 15 working days of receiving the written response to the complaint. You can expect a response to the appeal usually within 10 working days.
If you are not satisfied with the outcome of your appeal, you can choose to contact The Education and Skills Funding Agency Office (FE students), or the Office of the Independent Adjudicator (HE Students) or Access to HE (Access to He students) with the final letter you have received.
